Email notification using SMTP

General
1

Hi all,

We have deployed Plane self-hosted commercial edition on AWS and integrated Amazon SES for email notifications such as workspace invitations and issue assignments. SES is configured with our corporate @xyz.com identity, including DKIM, SPF, and DMARC, and emails are successfully delivered to external Gmail accounts. However, emails sent from Plane to our corporate @xyz.com users are not being received, even though SES shows no rejects or bounces. Has anyone faced a similar issue with corporate email delivery, or can you suggest any additional Plane/SES configuration or troubleshooting steps?

2

Thanks for the detailed setup info, @pavan. This does look like it could be related to your SES configuration, but to help rule out anything on Plane’s end, could you try the following:

Go to your SMTP configuration in Plane and click Send Test Email, then check the worker container logs for any errors?

Let us know what you find.