Cant Create Work Items From Slack

Support Using Plane
1

Hello,

We try to create a work item using /Plane. At Plane UI, we already connected it to Slack and my personal Slack account.

When I try it on Slack in the browser, Slack returns. What else do I need to check/test since the error is not verbose enough?

{
“ok”: false,
“error”: “dispatch_failed”,
“message”: “This app returned an error. Please try again, or contact the app’s developer.”
}

image
image612×241 13.1 KB

2

Thanks for the screenshot.

We’ll need to pull the logs from our side to find the exact cause.

Could you trigger /plane once more and send us an email at support@plane.so along with your workspace slug and Plane account email?

3

Email sent, and we retrigger the issues.

4

Hi @noer, sorry for the delayed update. This bug was fixed a couple of months ago. Just closing this out now.